2021 Viveve 2.0

We take pride in the unique value-added services we provide to our customers. With each purchase, we offer complimentary virtual clinical training, ensuring you understand the full potential of your investment. This comprehensive training, typically spanning two to four hours, covers a variety of crucial aspects - from indications and contra-indications to protocol, patient charting, and technique/application coaching. The goal is to empower you with the knowledge and skills to optimize your use of the purchased product. Moreover, each attendee is presented with a certificate of completion, testifying to their newfound expertise. If you require hands-on and onsite training, we can provide a custom quote to cater to your specific needs. Please note that product sales under $10,000.00 may have additional fees applied for training services.

Each product purchased comes with a guarantee of minimum 90-day warranty starting from the delivery date. This warranty ensures that if any mechanical or technical issue arises that isn't caused by user error, the buyer can return the product for full repair or replacement. Please note, however, that the cost of return shipping will be borne by the buyer. We are committed to standing by our products; therefore, after the initial 90-day warranty period, all customers can avail our service at the cost of parts, in addition to a labor fee of $185.00 per hour, and any shipping fees incurred. Please not that product sales under $10,000.00 may have additional fees applied for training services.

At our company, orders are set into motion as soon as they are fully funded. We take pride in ensuring that every product you purchase from us passes a rigorous final quality control inspection. Typically, this inspection happens within one to two business days following payment completion. Our team then proceeds to package each unit professionally, a process influenced by order volume and fulfillment queues. It's worth noting that this packaging step can take anywhere from three to five business days. Following packaging, your item is shipped, fully insured, via a reputable domestic or international carrier. Our standard shipping service provides a delivery timeline of three to five days. We value our international customers, and therefore, we make weekly international shipments, supported by our valid import and export licenses. Rest assured, we are committed to delivering quality and value, no matter where you are in the world. 

All purchases are subject to a final sale policy, ensuring that no refunds or exchanges are allowed under normal circumstances. Nonetheless, we understand that unexpected technical or mechanical issues can arise. Should you encounter such issues within the warranty period, we invite you to submit a service request form for our team to review. In cases where the request is approved, we will provide an RMA (Return Merchandise Authorization) number, allowing the return of the item for either repair or replacement. If you're interested in an extended warranty period, we would be glad to offer a quote for this additional service at an extra cost to your purchase.

By signing below, Buyer/Customer agrees to and understands the following:

Federal (USA) law restricts (and state law may restrict) this medical device to sale or use by or

on the order of a physician, dentist, veterinarian or other practitioner licensed in the state in

which this medical device is used or ordered (a "Prescribing Practitioner"). Customer and

Customer's Prescribing Practitioner are solely responsible for the use and operation of this

medical device in accordance with all applicable laws and regulations, and medical and

treatment guidelines, and for ensuring that each operator of this medical device is adequately

trained and qualified to use and operate this medical device safely and properly in a clinical

setting and to perform medical procedures in accordance with such laws, regulations and

guidelines. Synergy Medsales makes no representations or warranties regarding federal,

state or local laws or regulations, or medical or treatment guidelines, that might apply to the use

and operation of this or any medical device. Customer and Customer's Prescribing Practitioner

are solely responsible for contacting state and local licensing agencies regarding requirements

applicable to the use and operation of this medical device. Use of this medical device involves

certain risks of injury to patients. Customer and Customer's Prescribing Practitioner are solely

responsible for ensuring that patients are informed of these risks. Improper use of this medical

device may increase the risk of injury to patients.